Data Agility developed Victoria Legal Aid’s (VLA) first Data and Analytics strategy.

While a highly expert organisation in its field of legal services, VLA was a relatively immature data and analytics organisation. Structurally it aligns strongly to discrete aspects of the law. The strategy needed to focus on lifting capabilities, enabling VLA to become a significantly more client-centric organisation.

This case study showcases the development of the strategy and its success in the subsequent implementation with a focus on the implementation to highlight the success of the program. Data Agility were involved in both the strategy development and implementation.